Booking Conditions

The following booking conditions relate only to the rental of a privately owned villa or apartment, where we act as agent for the owners, and the individual developments and country clubs where we act as agents for the management company. None of these conditions affect your statutory rights.

Confirmation of booking.

We would confirm your booking and the total cost of the property rental and any other travel arrangements by sending you our confirmation/invoice on receipt of the required deposit.

Cancellation or Alteration

If you have to cancel your booking, we would apply the following scale of cancellation charges to the rental cost which is in line with all major travel companies. Cancellation must be in writing and signed by the person who signed the booking form. We recommend that you send your letter by recorded delivery post. Cancellation takes effect from the date we receive your letter.

More than 42 days	Deposit only
42 - 29 days	50%
28 - 15 days	70%
14 - 1 day	90%
Day of departure or later	100%

As a result of our planning our villa programme many months in advance, it is sometimes necessary to make changes or in very rare cases to cancel the booking made by you. We must therefore reserve the right in any circumstances to make such changes or to cancel the booking. If we cancel your accommodation booking or make any major change (i.e., a change to a villa of lower standard), you will be free to:- a) accept the new holiday arrangements offered by us b) purchase another holiday from us c) cancel your holiday with us altogether and receive a full refund of all rental monies paid.

Car Hire

No charge for cancellation provided we are informed more than 24 hours before the hire start time. However, some hire companies charge us for late cancellation on the day of departure and we may levy that charge. There is no refund if you do not collect your car.

Our travel insurance may provide you with a refund of all cancellation charges if it is for a reason covered by the policy. Cancellation charges exclude the insurance premiums which are not refundable.

Key/Damage Deposit

A damage deposit may be required to protect the owners of privately owned properties against accidental breakages, damage and key replacement. The damage deposit required for each property or development will be notified to you.

This sum will be refunded by cheque, or credit/debit card refund if you paid by credit/debit card, less, if necessary, the cost of any replacements or repairs, as soon as we have been advised either by our local representative or club management.

Should the damage deposit prove inadequate to fully cover any costs that may arise in this connection, we reserve the right to deduct such charges initially against any other credits held on your behalf, i.e., telephone deposit, or invoice you for immediate payment.

Telephone Charges

Where a telephone is made available for your use, you agree to pay the telephone charges you incur during your stay either by a deduction from the telephone deposit (or if not sufficient, the damage deposit) paid in advance or if required by payment locally to our representative or resort management.

Arrival and Departure Times

To ensure that the property you are renting is cleaned and ready for your arrival, we indicate the earliest time you can get into the property and the latest time you must vacate.

As in some case there is only two hours between departure and arrival times to minimise the inconvenience, we cannot guarantee that the maids will have left the property before the earliest arrival time shown.

As a result of the inconvenience that it can cause to arriving guests we reserve the right to charge for additional occupancy on a full day basis if you do not vacate the property by the latest time advised.

Where you are making your own travel arrangements it is your responsibility to ensure that you arrive on the correct day and time and no refund of rental can be given for any delayed arrival or early departure.

Accommodation

The property you rent is only for the people shown on the booking form and any sub-letting, sharing or assignment is not permitted.

The maximum occupancy, (excluding infants under 2 years of age) is shown and should not be exceeded.

The majority of properties have either steps, unfenced pools, cactus plants in gardens and other natural hazards common to the Mediterranean areas. For this reason, unless it is stated to the contrary in the accompanying text, we would not consider any of the properties we offer to be suitable for the very young without supervision or elderly or infirm people. If you want specific information on this aspect about any of our properties, please telephone us and we will be happy to help.

In the case of privately owned properties, management services such as maid service, pool and garden maintenance and property repairs will be provided by third party suppliers, contracted directly by the owners, over whom we have no direct control.

The presence of animals, birds and insects in the surrounding countryside and on occasion living in inaccessible places such as eaves and attics, is inevitable. Visitors are warned that, to some extent, this is normal and we cannot take action to eradicate this unless the presence of such pests is deemed a serious nuisance.

Where a property is part of the local community, rather than a holiday resort, occupiers should be aware that villages in Spain and Portugal can be very noisy places, first thing the morning and well into the night. If the bread van announcing its arrival with a horn toot or a cock crowing at dawn is likely to give offence, we suggest you reconsider your destination.

We accept no liability for intermittent failures of public supplies or utilities over which we have no control, nor of sewage systems, plumbing or mechanical equipment in the villas but shall use our best endeavours to arrange prompt repairs.

Many of the properties we feature are in areas of private ownership so that building work can start and stop without any warning in much the same way as your next door neighbour can suddenly decide to get the contractors in and have a skip parked outside and a JCB operating from morning to night without consulting you. Where we have prior warning of this happening we aim to relocate people. However, often the first we know about it is when the builders arrive and start work. We have no control over these building works and are unable to get them to stop while you finish your holiday.

Price Guarantee.

Rental prices quoted on the booking form are fully guaranteed in Sterling and are not subject to surcharge. We do however reserve the right to issue revised price lists which would become effective from the date of publication for any new bookings made after that date.

Booking Form - Property Rental

To confirm the rental reservation, we require a signed booking form, agreeing to our booking conditions, signed by the first named person on behalf of all the other persons named.

If You Amend Your Booking

If you wish to change any detail of your rental booking after it is confirmed, (e.g., name change, additional guests) we will charge you an amendment fee of £10 per person.

If you want to change the dates or your property, you have booked, we would reserve the right to treat this as a cancellation and impose the relevant cancellation charges.

Insurance

All passengers covered by this booking form shall take our insurance or an alternative but equivalent cover.

Passport and Visas

It is the responsibility of the passengers to ensure that they are carrying the correct and necessary passports, visas and other documents for travel to and drive in the relevant countries. Any person who through drink or drugs is reasonably refused carriage or service shall have no claim against us.

Complaints

Any problems which may arise during the course of your holiday should be taken up immediately with our local representative or Club management so that immediate action can be taken. In the unlikely event that any problem cannot be resolved locally, please contact us while you are still on holiday so that we may have an opportunity to intervene on your behalf. Most problems can be resolved quickly and amicably if we are made aware of your difficulty; once you have returned home it is often too late for us to be able to remedy the situation. Complaints after the holiday should be made in writing within 28 days of your return. Our policy is to acknowledge any complaint within five working days and to resolve any disputes within 28 days or if it cannot be resolved in that time to keep you informed of progress.

Our Responsibility - Property Rental

We have taken all reasonable care to ensure that the property we rent to you is as described. Accordingly we accept responsibility should the property prove deficient or not of a reasonable standard.

We do not accept liability where the fault was yours, another member of your party or someone unconnected with the services we provide or where there was no fault on the part of ourselves, our owners or suppliers, or the fault was due to unusual or unforeseen circumstances (force majeur) which with every due care we could not foresee or forestall.

Our Responsibility - Car Hire

We act as agents when booking your car hire, the booking conditions of the car rental company with whom you have booked apply with regard to their specific responsibility for the quality of product and your safety.

The Booking Contract

The contract is governed by Scottish law with any action under this contract being heard within the jurisdiction of the Scottish courts. No employee or representative of this company has the authority to verbally vary these terms and conditions or the in formation that has been supplied.

Contact Details

Booking Conditions for Villa and Apartment Rentals